FAQs
- General
- Products
- Customization
- Service
- Shipping
General
Why don’t you sell one set?
Our target customers are retailers and project contractors but not end-users. We suggest you shall buy from our customers in your city.
What’s the production time ?
For the ready to ship outdoor furniture , the production time is within one week.
For the new production time, it is around 40-60 days.
What is the package ?
KD package is for the sofa and tables.
The chairs are packaged stackable.
Products
What kind of fabric do you use ?
Olefin fabric from Taiwan which is eco-friendly, anti-UV and water-resistant. We have upgrade our fabric from normal polyester to this Olefin fabric without charging customers extra.
How can I maintain the plastic wood and brushed aluminum?
Use dishcloth to polish the contaminated area slightly back and forth along the direction of plastic wood texture and brushed aluminum. Wipe until the stains become faint and disappear, and then dry with clean cloth.
What are the core competences of your sun loungers?
1.The brushed aluminum frame offers a sense of coolness and it is 95% similar to stainless steel.
2. Plastic wood is eco-friendly.
3. It is light-weighted, easy to move and assemble.
Customization
Can I customize different colors for the furniture?
In fact, we offered the professional color option for the plastic wood, aluminum and fabric. You can select the color you like from our color options freely.
Service
How long is your outdoor furniture warranty?
We offer 2 years warranty on outdoor furniture.
How is your after-sales service?
According to our company after-sales regulations, the professional after-sales team is comprised of experts who are ready and waiting to help with any questions or concerns you might have! We do everything we can to make sure that you’re satisfied with your purchase, from delivery to assembly to maintenance. If you have any problems, just let us know and we’ll take care of it.
Shipping
What’s the loading quantity for one 40HQ container?
There are different loading quantity according to different outdoor furniture designs. For example, as for the table and chair set, the loading quantity is from 100 sets to 300 sets in one 40HQ container according to different table size. For more details, please contact with us soon.